Frequently Asked Questions

We have compiled some helpful FAQs. If you have a question you don’t see, please contact us and we can include it here! Some FAQs may not apply to your property, please feel free to contact us with any questions.

How do I apply?

Please visit to submit an application. Our application instructions are listed on this page.

I live with roommates. How is rent divided?

This is something to be decided among any roommates.

Do I need a guarantor?

Once you fill out an application, we will let you know if you require a guarantor. We do accept guarantors if your application does not meet our criteria.

How do I pay rent?

You should pay rent as instructed in your lease.  Most properties are eligible for online free ACH payments.  You can set these up as one time or recurring payment by visiting your online portal (  Please note that credit cards can also be accepted but our vendor applies a credit card surcharge.  This fee goes to them not to Longford.  We recommend using the free ACH method.

I live with roommate. How are security deposits or move-in fees divided?

This is something to be decided among any roommates.

How are security deposits returned (if applicable)?

The security should be returned pending any damages and outstanding balances. After you have moved out and we have assessed your unit, the remaining security deposit will be sent to the forwarding address provided in accordance with local law, typically within 45 days of move out.

How do I reserve space for a moving truck?

In DC, please visit to apply for a permit to reserve curbside parking spaces for a moving truck..

Where do I pick up my keys?

New residents can pick up keys at 709 Irving St NE, #2, Washington, DC 20017 or keys will be given upon completion of move-in inspection to be conducted with Management.

What if I get locked out?

If residents are locked out during business hours please call (202) 747-6555 to get in touch with management who can send out a technician, provided the necessary photo identification (Driver’s license, State ID, military ID, etc.) is available. During after hours, it may be required that you call a locksmith.

What utilities are we responsible for?

Residents will be responsible for all utilities that apply (water, sewage, electricity, trash/sanitation, gas).

How do I schedule a maintenance request?

If and when you have maintenance requests, please use the online portal ( If you do not have internet access, you may call (202) 747-6555 and let us know you are calling about a maintenance request. If it is NOT an emergency, we will assign the work to a vendor or one of our maintenance technicians. On occasion, vendors may need to call you to schedule an appointment. We will do our very best to schedule your request in a timely fashion. However, if you do not hear from a vendor in seven to ten days, please call to report no one has contacted you. We will then follow-up with the vendor and find out what is causing the delay for your maintenance request.


In case of evidence of smoke and/or fire or other life-threatening emergencies, call 911 immediately. When safe, also call 202-747-6555.

  • Emergencies causing immediate danger such as fire call 911
  • Emergencies involving gas call the gas company and if necessary, 911
  • Emergencies involving IMMEDIATE electrical danger, call the utility service.
  • Emergencies such as backed up plumbing, flooding, call Agent at (202) 747-6555, and listen for emergency instructions; if necessary, call 911 first.
  • An emergency is NOT heat – this is a priority item and Agent will make it a priority with vendors to have the heat working as soon as is possible.
  • An emergency is NOT air-conditioning, non-working dishwasher, appliances, etc.

How do I get my mail? Who has access to mail room?

All mail will be delivered to the necessary mailbox per apartment. All packages will be left in the package room, if one is available. If someone from management is on site, packages may be left at your apartment door.

Do I need renter’s insurance? Does each person need their own policy?

Yes, please check your lease for insurance requirements. This is a really inexpensive way to protect your belongings.

in Residents & Commercial Tenants